Jcobi Support

Jcobi provides each and every client with comprehensive, consistent,
and timely customer support.

Easy to Use

First of all, Jcobi is easy-to-use. It's intuitive. It's user-friendly. We've designed Jcobi College Management so that you'll be able to understand the system without constantly searching for answers.

But when you do need answers, we're here for you. Jcobi offers the best support in the industry, and we offer multiple ways for you to get the help you need.

Manuals, Vidoes, FAQ & User's Forum

Jcobi has manuals and video tutorials integrated into the system - and these are available 24/7. We also offer an FAQ (frequently asked question) section, and we have user forums so you can interact with other JCobi users. These, too, are available anytime.

Support Tickets

If these resources don't solve your problem, just open up a support ticket to get a timely response from a live person.

Toll Free Support Line

Need help right now? Just call our toll-free support line, and one of our friendly, knowledgeable support specialists will immediately get you back on track.

Unlimited Support is Included

Jcobi truly is a different kind of company. Unlike many of our competitors, we don't charge extra for support. Unlimited customer support is provided to each and every Jcobi client. Isn't that the way is should be?

Contact us today. We'd love to tell you more about Jcobi.
We'll even let you try it before you buy i t.

College Management Simplified.

Complete Online Grade Book

Free Trial of Jcobi.

We let you try it before you buy it...
Isn't that the way it should be?

Sycamore Campus is 100% Web-Based...

Why is that so important?

When selecting a campus management system, you have two choices regarding the type of system:

Web-based or Client-server.

Sycamore Education is 100% web-based.

But what exactly does that mean for your institution?

Cost

Sycamore: Our clients don't need to purchase and maintain servers, nor do they need any special equipment. The affordable ongoing monthly fee is based on enrollment, and there are no additional fees beyond this.

Client-server: Institutions must purchase servers and must pay for the personnel to maintain the servers, as well as the internal network. Software is generally purchased up front, and in many cases there is an annual renewal fee. Thus, the cost of getting started requires a significant initial investment.

Accessibility

Sycamore: Our system can be securely accessed from any computer with internet access. This means you can access ALL of your information from virtually anywhere.

Client-server: Typically, users must be on the local network to access the software. Some companies offer remote access to parts of their systems.

Upgrades

Sycamore: Ugrades, enhancements, and new features are constantly being added to Sycamore Campus in response to feedback from clients, and to advances in technology. These improvement are added to the system automatically, with absolutely no effort required by our clients, and they are implemented with no additional fees. The entire system is upgraded globally, and there is no need for adjustments to individual computers.

Client-server: Upgrades generally require a significant amount of labor from IT personnel. Servers must be upgraded, and each computer using the system must be upgraded, as well. Many companies charge additional fees for software upgrades.

IT Support

Sycamore - Sycamore dramatically the overall cost of IT labor. With Sycamore Campus, IT staff is completely uninvolved in system upgrades, backup of data, security, and system maintenance - Sycamore takes care of all of this.

Client-server: Specialized IT labor is required to maintain the servers and the network, for upgrades, software installation, and to solve network configuration problems.

Security

Sycamore: Sycamore has partnered with RackSpace to provide the unbeatable security and reliability offered by a Class A data center. This includes

-Integrated Firewall

- VPN

- Intruder Detection System

- Antivirus and Antispyware

- SSL Certificates

- Secure Login

Jcobi is 100% Web-Based...

Why is that so important?

Are you IT costs out of control?

Sycamore Campus can help. We take all the guesswork out of your IT budget. No surprises. Just a proven, dependable, and secure system for your entire campus.

Are the IT costs for your institution

out of control?

Sycamore can help.

Equipment - Sycamore Campus requires no special equipment, and no servers. That's right, you don't need to maintain a server. The only piece of equipment needed is a computer (Mac or pc) with internet access.

Labor - Think about how much money you could save on labor if you didn't have to constantly upgrade, repair, and maintain your current system. Sycamore Campus performs all maintenance and upgrades to the system. This is done automatically and at no additional charge to the client, and it requires absolutely no IT labor from the client.

Data Backup - Sycamore removes the expense, and the burden, of backing up important data. All data is automatically backed up on a daily basis.

Downtime - Try to calculate the expense of lost productivity - not to mention the frustration - when your current system goes down. Sycamore has partnered with RackSpace to guarantee 99.9% uptime. Scheduled maintenance occurs during the evening, or very early morning, so this doesn't affect the client.

Support - Many companies charge extra for support, and that support is often not provided in a timely fashion. Not Sycamore. Our system includes unlimited support with no additional fee to the client. We provide multiple means of support, and it is provided in a timely, consistent manner to each and every Sycamore client.

Security - How much are you spending on software and IT labor when it comes to security? And just how good is your security? Through our partnership with RackSpace, we offer state-of-the-art, multi-level security. amp;nbsp;The type of security that really isn't achievable in most campus settings. Click here to learn more.

Cost of System - As mentioned, Sycamore Campus requires no special equipment; thus we eliminate the huge initial investment required by software-based systems. But what about the actual cost of the system itself. Sycamore offers the lowest initial fee in the industry, and an affordable monthly fee. The monthly fee is based on enrollment, and there are no extra charges. No surprises. Click here to see how truly affordable Sycamore Campus is.